The Heart of Mental Wellness: A Shoutout to Our Amazing Behvaioral Health Technicians

By: Joe Morales

Manager of Regional Operations,

Greenbrook Mental Wellness Centers

Our BHTs are the heartbeat of our centers. They’re not just checking boxes or following protocols—they’re the ones holding space for patients on some of their toughest days. They’re the friendly faces who remember your name, the kind voices that reassure you when you're feeling uncertain and the steady hands that make sure each session goes smoothly. 



Their role goes far beyond assisting with treatment. They’re the ones who notice when you need a little extra support. They take the time to listen, to offer a comforting word or even just share a small moment of laughter to brighten your day. Their job is part science, part heart, and completely essential to what we do. 

A Behavioral Health Technician wears many hats throughout the day, ensuring that every patient receives the highest level of care. Some of their key responsibilities include: 

1. Guiding Patients Through Treatment: BHTs are there to help patients navigate their TMS and SPRAVATO® treatments, explaining the process, addressing concerns and ensuring safety protocols are followed. 
2. Providing Emotional Support: Mental health treatment can be overwhelming and our BHTs are a reassuring presence, offering empathy and encouragement when patients need it most. 
3. Monitoring Patient Well-Being: They carefully track patient responses, watch for any side effects and communicate observations with the treatment team to ensure personalized and effective care. 
4. Maintaining a Safe and Comfortable Environment: From setting up treatment rooms to ensuring a welcoming atmosphere, BHTs help create a space where healing feels possible. 
5. Coordinating with Clinicians and Staff: They work hand in hand with psychiatrists, coordinator teams and other mental health professionals to provide seamless, patient-centered care. 

More Than Just a Job

Mental health care isn’t easy, but our BHTs show up every day with patience, compassion and an unwavering commitment to helping others heal. They understand that behind every patient is a person—someone who may be struggling, hoping or just trying to get through the day. And they do everything in their power to make the journey a little bit lighter, a little less overwhelming and a lot more hopeful. 

Whether they’re preparing a patient for a TMS session, sitting with someone through a SPRAVATO® treatment or simply offering a reassuring nod, their presence makes a world of difference. Their kindness doesn’t go unnoticed and their impact is immeasurable. 

A Huge Thank You

To our Behavioral Health Technicians: You are the foundation of what makes Greenbrook a place of healing and hope. Your hard work, compassion and dedication change lives every single day. We see you, we appreciate you and we are beyond grateful for everything you do. 



And to our patients and community: If a BHT has ever made your experience better, take a moment to say thank you. A kind word, a smile or a simple “I appreciate you” can mean the world to these incredible professionals. 

Healing happens together, and our Behavioral Health Technicians are a huge part of that journey. Here’s to them—our everyday heroes!