NeuroStar® TMS Therapy
FDA-cleared, non-medication depression treatment
A Day in the Life of a Behavioral Health Technician at Greenbrook Mental Wellness Centers
By: Katie Osborne
Behavioral Health Technicial
Greenbrook Mental Wellness Centers
My name is Katie Osborne and I’m a Behavioral Health Technician (BHT) based in South Florida. Helping other people has always been at the forefront of my mind. Ever since I was a small child, I always knew that I wanted a career that allowed me to engage with and support people. Greenbrook Mental Wellness Centers has given me that opportunity—and so much more.
The Heart of My Work: Patient Care
While each day brings new challenges and new rewards, one thing stays the same—my love for connecting with others. Patient care should always be a top priority in any healthcare setting, and I’m grateful that my role allows me to engage with patients and witness their progress firsthand.
On any given day, I am able to interact with between 20-50 patients. Through NeuroStar® TMS Therapy and SPRAVATO®, I have the privilege of supporting those who are struggling while also building meaningful connections. Patients love learning about me just as much as I love learning about them—whether it’s how many siblings I have, when my wedding is, or fun stories about my two cats. These small moments of togetherness help create a warm and welcoming environment for all who enter our doors.
The Rewarding Moments
The most rewarding part of my job is watching patients who have had such a long history of medication trials and adverse side effects, finally start to find their spark again. They begin to appreciate the small things, like walking, making plans with friends, or opening the windows on a chilly day. Watching the light return to someone’s eyes in real time is invaluable, and I will always cherish those moments.
A Modern Approach to Mental Wellness
Greenbrook Mental Wellness Centers fosters a diverse, supportive environment where every team member is dedicated to providing a safe and comfortable space for patients to begin their mental health journey. Whether a patient is meeting with a coordinator for their initial consultation, starting their first NeuroStar® TMS session, or relaxing during a SPRAVATO® treatment, one thing remains constant—our unwavering commitment to patient care.
Being a BHT at Greenbrook has allowed me to combine my passion for helping others with cutting-edge mental health treatments. Every day, I am reminded of the profound impact compassionate care can have on someone’s life, and I wouldn’t trade this experience for anything.
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