A Passion for Helping People

Kelly’s Journey as a Senior Behavioral Health Technician at Greenbrook Mental Wellness Centers

At Greenbrook Mental Wellness, the commitment to patient care is deeply woven into the fabric of every center. For Kelly, a Senior Behavioral Health Technician at Greenbrook locations in Columbia, Annapolis, and Greenbelt, Greenbrook's mission is more than just a career. 

“I care a lot about people, and it comes naturally for me to take care of them,” Kelly shares. “Making sure everything is taken care of, that technicians feel safe and happy, and that patients feel the same way—that puts me at peace.” 

Seeing Progress in Mental Health Treatment 

Kelly began her career at Greenbrook Mental Wellness Centers as a SPRAVATO® Coordinator, managing initial consultations and navigating insurance processes for patients. While the role was crucial, she soon realized her true passion was in day-to-day patient care. 

“Being a Behavioral Health Technician (BHT) means you get to witness a patient’s progress firsthand. You see their growth and help guide them through their journey,” Kelly explains. 

One of the most rewarding aspects of Kelly’s work is observing gradual but significant changes in patients undergoing NeuroStar® Transcranial Magnetic Stimulation (TMS) and SPRAVATO® (esketamine) nasal spray treatment. 

“TMS patients often don’t notice a difference right away. But then, one day, they mention they washed the dishes last night—after months of struggling to complete even small tasks. That’s when you realize the treatment is working,” she says. 

For patients undergoing SPRAVATO®, the change can be more immediate. “I had a patient  who, after the very first session, said, ‘I feel better already.’ By the end of her treatment regimen, she went from a PHQ-9 score of 21 or 22 to 0.” 

Empowering Patients Through Compassion and Expertise 

Greenbrook’s Care Team takes pride in guiding patients through their treatment journey, offering both expertise and emotional support. Kelly assures nervous patients that they are in the best hands. 

“All of the technicians and staff here are invested in your journey. We want you to get better. Even if the treatment doesn’t lead to full remission, we’ll create a plan to ensure you continue to improve.” 

Specialized Care That Sets Greenbrook Apart 

What makes Greenbrook different from other mental health centers? According to Kelly, specialization is the key. 

“This is all we do— NeuroStar® TMS and SPRAVATO®. We’re dedicated to helping our patients find relief from their depression with these treatments. Because we focus solely on these therapies, our Care Team is highly skilled, constantly updated on the latest developments, and committed to providing the best care possible.” 

Greenbrook Mental Wellness continues to be a place where patients feel seen, supported, and cared for. With professionals like Kelly leading the way, patients at Greenbrook can trust that they are receiving dedicated, compassionate care that prioritizes their mental wellness.