Regional Patient Consultant/ Intake Coordinator (Mental Health) | Novi, MI

Full-time Patient Consultant (PC) position now available in the Michigan region. The Patient Consultant is responsible for initial consultations where they meet with perspective patients to discuss what TMS is, how it works, what to expect, gather patient’s history and determine with relative certainty if the patient meet’s medical necessity prior to the patient meeting with our physicians.

We are seeking someone who is a therapist, preferably has a master's level education, and/or has multiple years of experience with patient intake in mental health or related fields.

This position works closely with management & physicians across multiple centers in the region throughout the week. They must possess exceptional organizational skills, be self-directed & motivated, have an ability to explain complex science & medical procedures so the common person can understand what they’re saying. The right person thinks quickly, with limited information, is able to solve complex problems daily and maintains stellar communication with all parties involved throughout the process. They rotate throughout the centers weekly ensuring adequate coverage to perform initial consultations throughout the sub-region.

Primary Responsibilities include:

  • Performing initial consultations with prospective patients.
  • Possessing thorough knowledge of insurance criteria, allowable fees & an ability to explain this to patients.
  • Providing treatment or assisting doctors & staff with patient care as needed.
  • Obtaining authorization from the respective insurance companies.
  • Maintaining compliance with Greenbrook’s & insurance payers policies & procedures.
  • Other duties as assigned.

Minimum Qualifications:

  • Master's degree preferred.
  • A bachelor's degree in psychology, social work, neuroscience, or related field.
  • At least 3 years of mental health, social work or related intake experience required.
  • Knowledge of existing marketplace insurance payers & medical necessity guidelines.

Preferred Experience and Qualifications:

  • Proficiency in Microsoft Office applications
  • 1-year TMS experience preferred
  • Supervisory
  • Billing software knowledge
  • Basic Life Support Certification

Characteristics of our employees:

  • Displays a "patient first" mentality – acts as an advocate on behalf of the patient, and tirelessly seeks approval for treatment on behalf of the patient
  • Self-starter and self-manager that never waits to be told to do something
  • Exemplifies strong work ethic and operates with highest level of integrity in and outside of the office
  • Acts courteously with all patients, staff, and doctors
  • Detail oriented
  • Ability to delegate and manage people and processes

This position requires travel throughout our Michigan region (centers Novi, Bloomfield Hills, other locations as needed) (1 center per day). Hours of operation are flexible and vary depending on our patients' needs (evenings and some weekends too.)

Greenbrook TMS offers competitive salary (including a monthly travel allowance) commensurate with experience and education, paid vacation, and medical/dental/vision benefits.

We are a growing company seeking dedicated individuals who will be key employees as we expand into larger marketplaces - come join us

Job Type: Full-time

Salary: $43,000.00 /year

Pay may depend on skills and/or qualifications

Experience:

  • Patient Assessment: 3 years (Required)
  • Patient Intake: 3 years (Required)
  • existing marketplace insurance payers & medical necessity: 1 year (Preferred)
  • Mental Health Counseling: 3 years (Required)

Education:

  • Bachelor's (Required)

Work Location:

  • Multiple locations

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

If you are interested in this position, please send an email including the specific position and location you are applying to along with your resume to [email protected].