Regional Administrative Coordinator | Novi, MI

Greenbrook TMS NeuroHealth Centers is seeking a medical call center operator to be the first point of contact for new patients calling in, referred to, or requesting Greenbrook’s services. This position primarily covers our new Detroit region, but may answer out-of-region calls for the purpose of scheduling consults. The position will be located in our Novi location.

Greenbrook’s call center is a decentralized, multi-site inbound call center supporting all locations with screening & scheduling initial consultations for patients seeking our services, as well as triaging general inbound inquiries from patients. Inbound & outbound calls are expected to exceed 100 calls/emails per day with continued growth. Strong organization & customer service compliance are required.

Primary responsibilities include, but are not limited to:

  • Scheduling initial patient consults through inbound & outbound calls and email for/to the prospective patient while delivering an excellent patient experience consistent with Greenbrook’s standards.
  • Other duties as assigned

Minimum Qualifications:

  • Bachelor's degree in a related field preferred, high school diploma or GED required
  • At least one year medical call center experience required, preferably in a mental health setting
  • Demonstrated customer service experience
  • SalesForce experience preferred

Competencies:

  • Excellent customer service compliance skills
  • Strong organization skills
  • Attention to detail
  • Excels at working independently

We offer a competitive salary (based on education level and prior experience) and benefits including paid time off, 401(k) and medical/dental/vision benefits.

Job Type: Full-time

Experience:

  • patient scheduling: 1 year (Required)
  • Salesforce: 1 year (Preferred)
  • medical office: 1 year (Required)

Education:

  • Bachelor's (Preferred)

Work Location:

  • One location

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Other types of insurance
  • Retirement benefits or accounts

If you are interested in this position, please apply via Indeed here.