Regional Administrative Coordinator | Raleigh, NC

Greenbrook TMS NeuroHealth Centers is seeking a Regional Administrative Coordinator to be the first point of contact for new patients calling in, referred to, or requesting Greenbrook’s services. This position primarily covers our Virginia region, but may answer out-of-region calls for the purpose of scheduling consults. The position will be located in our North Raleigh center.

Greenbrook’s call center is a decentralized, multi-site inbound call center supporting all locations with screening & scheduling initial consultations for patients seeking our services, as well as triaging general inbound inquiries from patients. Inbound & outbound calls are expected to exceed 100 calls/emails per day with continued growth. Strong organization & customer service compliance are required.

Primary responsibilities include, but are not limited to:

  • Scheduling initial patient consults through inbound & outbound calls and email for/to the prospective patient while delivering an excellent patient experience consistent with Greenbrook’s standards.
  • Other duties as assigned

Minimum Qualifications:

  • Bachelor's degree in a related field preferred; high school diploma or GED required
  • At least one year medical call center experience required, preferably in a mental health setting
  • Demonstrated customer service experience
  • SalesForce experience preferred

Competencies:

  • Excellent customer service compliance skills
  • Strong organization skills
  • Attention to detail
  • Excels at working independently

We offer a competitive salary (based on education level and prior experience) and benefits including paid time off, 401(k) and medical/dental/vision benefits.

Job Type: Full-time

Pay: $35,000.00 - $36,000.00 per year

Schedule:

  • Monday to Friday

Experience:

  • Patient Scheduling: 1 year (Preferred)
  • Medical Receptionist: 1 year (Preferred)
  • Salesforce: 1 year (Preferred)
  • Mental Health: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Work Location:

  • Multiple locations

Company's website:

  • greenbrooktms.com

Work Remotely:

  • No