Customer Service Representative - Inbound (Greenbelt/Columbia) | Greenbelt, MD

Greenbrook TMS NeuroHealth Centers is seeking a customer service representative to be the first point of contact for new patients calling in, referred to, or requesting Greenbrook’s services. This position primarily covers the Greenbelt/Columbia region, but may answer out-of-region calls for the purpose of scheduling consults. The position is located initially in the Columbia center but will be moved to the Greenbelt center in the near future. This is a full-time position averaging 40 hours per week with shifts from 11am-8pm, Monday-Friday and every other Saturday from 7am-4pm.

Greenbrook’s call center is a decentralized, multi-site inbound call center supporting all locations with screening & scheduling initial consultations for patients seeking our services, as well as triaging general inbound inquiries from patients. Inbound & outbound calls are expected to exceed 100 calls/emails per day with continued growth. Strong organization & customer service compliance are required.

Primary responsibilities include, but are not limited to:

  • Scheduling initial patient consults through inbound & outbound calls and email for/to the prospective patient while delivering an excellent patient experience consistent with Greenbrook’s standards.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor's degree in a related field preferred, high school diploma or GED required.
  • At least one year medical call center experience required, preferably in a mental health organization.
  • Bilingual (fluent in speaking and writing) in Spanish & English required.
  • Demonstrated customer service experience.
  • SalesForce experience preferred.


  • Excellent customer service compliance skills.
  • Strong organization skills.
  • Attention to detail.
  • Excels at working independently.

We offer a competitive salary (commensurate with market rates, education and prior experience) and benefits including paid time off, 401(k) and medical/dental/vision benefits.

Job Type: Full-time.


  • call center: 1 year (Preferred).
  • customer service: 1 year (Required).
  • basic computer skills: 1 year (Required).


  • High school or equivalent (Required).

Work Location:

  • One location.


  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Retirement plan.
  • Paid time off.

If you are interested in this position, please send an email including the specific position and location you are applying to along with your resume to [email protected].