Greenbrook TMS NeuroHealth Centers is seeking a medical call center operator to be the first point of contact for new patients calling in, referred to, or requesting Greenbrook’s services. This position primarily covers the Cleveland region, but may answer out-of-region calls for the purpose of scheduling consults. The position is located in our Westlake or Beachwood location. Greenbrook’s call center is a decentralized, multi-site inbound call center supporting all locations with screening & scheduling initial consultations for patients seeking our services, as well as triaging general inbound inquiries from patients. Inbound & outbound calls are expected to exceed 100 calls/emails per day with continued growth. Strong organization & customer service compliance are required.